Frequently Asked Questions
For your full convenience, we operate 24 hours, seven days a week—so whether you’re off to the airport in the early hours or need a transfer back from a late-night business meeting, we’ll be there for you.
For customer service hours, we operate from 5:00 am to 9:00 pm AEST/AEDT to take any calls and respond to emails.
We operate Australia-wide, providing services in all major Australian cities including Sydney, Melbourne, Canberra, Brisbane, Gold Coast, Adelaide, Perth, Hobart, and Darwin. Whether your travels take you to these cities or any other location within Australia, we're ready to accommodate your transportation needs.
Absolutely. We understand that time is of the essence in your schedule, which is why you’ll be covered with our “on-time or your money back” guarantee. To-the-dot punctuality is something we take great pride in—but in the rare event of a late arrival, you can be assured of the full cost of your trip being waived.
Booking with us is straightforward. You can:
- Use our website to book online
- Email us at book@evoke.limo
- Call us on 04888 EVOKE (0488 838 653).
We aim to make your booking experience smooth and hassle-free.
We recommend booking as soon as your travel plans are in place to ensure availability, especially for special events and weddings. While we can accommodate bookings up to an hour before your journey, earlier bookings help avoid disappointment.
Once your booking is confirmed, you will receive a confirmation email from us. Please review all the details in this email to ensure accuracy. If you notice any discrepancies or have not received your confirmation, kindly contact us for assistance.
To amend your booking, please contact us as soon as possible before your scheduled service time. This ensures we have sufficient time to accommodate your request.
To cancel your booking, contact us within the notice period specified for your service type. For detailed information on cancellation policies and notice periods, please refer to our Terms of Use.
Yes, we offer baby capsules, child seats, and booster seats for children from newborns up to 8 years old. Let us know at the time of booking if you need any of these child seats, and we’ll have them ready for your journey.
Yes, please contact us for more details. We would be happy to discuss our loyalty discounts and how you or your company can reduce your carbon footprint by supporting a sustainable chauffeur service.
Yes, we provide charging cables compatible with the majority of phone models on the market.
Our Terms of Use are available for you to review, detailing our service policies and conditions.
The pricing is per vehicle. This means you are charged for the car rather than the number of passengers it carries.
Australian dollars ($AUD).
Yes, all our quoted prices include Goods and Services Tax (GST).
Yes, the price we quote includes all airport levies.
We accept Visa, MasterCard, American Express and Electronic Funds Transfer (EFT).
We do not apply any payment surcharges.
- Regular Bookings: You will be charged at the completion of your journey. In the event of a 'no show', you will still be charged.
- Weddings and Special Events: A 50% non-refundable deposit is required at the time of booking, with the remaining balance due according to the Terms of Use agreed upon.
Amendments to your booking are free of charge unless they involve extending the duration of your journey or the hire period. In such cases, additional charges will apply based on the extended time.
We recognise that plans can change, and we strive to provide flexibility for our clients. To cancel your booking without incurring charges, please ensure you provide notice within our specified cancellation period. For detailed information on our cancellation policy, including the required notice period and any potential fees for late cancellations, refer to our Terms of Use.
We provide complimentary wait times as follows:
- A 30-minute grace period for domestic airport arrivals, calculated from the actual time of arrival.
- A 60-minute grace period for international airport arrivals, starting from the actual arrival time.
- A 10-minute grace period for non-airport pick-ups.
If the waiting time exceeds these grace periods, there will be an additional charge of $2.00 per minute. If you anticipate needing extended wait time, please inform us at the time of booking, and we will make every effort to accommodate your request.
- Christmas Eve: 50% surcharge applies.
- Christmas Day: 100% surcharge applies.
- New Year's Eve: 50% surcharge applies from 12:00 am to 3:59 pm, and 100% surcharge applicable from 4:00 pm to 11:59 pm.
- New Year's Day: 100% surcharge applies from 12:00 am to 5:59 am, and 50% surcharge applicable from 6:00 am to 11:59 pm.
- Other Public Holidays: 30% surcharge applies.
These surcharges reflect the increased demand and operational costs on these specific dates.
Yes, a surcharge of 35% is applicable for services between 11:00 pm and 5:00 am. This applies to both pick-ups and drop offs during these hours.
Rest assured, your chauffeur will closely monitor the arrival time of your flight using the provided flight number, ensuring punctuality. There are no extra charges for early arrivals, delays, or cancellations.
Sydney
- International Terminal: Your chauffeur will be holding a name board in the applicable Arrivals Hall that corresponds to your flight.
- Domestic Terminal 2: Your chauffeur will be holding a name board outside the exit doors opposite baggage carousel 2-5.
- Domestic Terminal 3: Your chauffeur will be holding a name board at the base of the escalators near baggage carousel 5.
Melbourne
- International Terminal: Your chauffeur will be holding a name board in the International Arrivals Hall. The designated meeting point is near Hudson Coffee shop.
- Domestic Terminal: Your chauffeur will be holding a name board at the base of the escalators.
Perth
- International Terminal: Your chauffeur will be holding a name board in the International Arrivals Hall.
- Domestic Terminal: Your chauffeur will be holding a name board as you enter the Arrivals Hall.
Adelaide
- International Terminal: Your chauffeur will be holding a name board in the International Arrivals Hall as you exit through Customs.
- Domestic Terminal: Your chauffeur will be holding a name board at the bottom of the escalators of the Arrivals Hall.
Brisbane
- International Terminal: Your chauffeur will be holding a name board as you exit left from the Customs and Quarantine Area. The designated meeting point is near Coffee Club.
- Domestic Terminal: Your chauffeur will be holding a name board near the baggage carousel for your flight.
Canberra
- International Terminal: Your chauffeur will be holding a name board as you come through the exit doors on the ground floor.
- Domestic Terminal: Your chauffeur will be holding a name board at the base of the escalators.
Darwin
- Your chauffeur will be holding a name board as you arrive through the exit doors.
If you are unable to find your chauffeur, please contact us right away for assistance.
Absolutely, each of our vehicles is fully insured with comprehensive coverage, ensuring peace of mind for all your journeys with us.
Smoking or vaping is not permitted in our vehicles, in alignment with Australian laws, which prohibit such activities in commercial passenger vehicles to ensure a safe and clean environment for both passengers and the chauffeur.
Certainly. We can accommodate passengers with foldable wheelchairs, as our vehicles have spacious boots for storage. Additionally, our chauffeurs are trained to assist passengers in getting into and out of the vehicle, ensuring a comfortable experience.
We welcome assistance animals or those in training within our vehicles. However, pets that do not fall into these categories are unfortunately not permitted.
Yes, all our chauffeurs are fully licensed, ensuring they meet the required standards for professional driving.
Your chauffeur will be dressed professionally at all times. For weddings and special events, we can accommodate specific attire requests to suit the occasion, provided they are reasonable.
Certainly. Your chauffeur will gladly offer assistance with your luggage to ensure a smooth and hassle-free experience.
Your privacy and confidentiality are paramount to us. All our chauffeurs are bound by a confidentiality agreement, ensuring that anything discussed or overheard in the vehicle remains confidential.
Tipping is not mandatory but is appreciated. It is entirely at your discretion should you wish to reward our chauffeurs for exceptional service.