Evoke FAQs

Evoke

Why should I choose Evoke?

Here are just a few great reasons to choose Evoke:

  • Our fully electric Tesla Model S and Model X cars are sleek, uber-quiet vehicles that don’t compromise on luxury. You’ll find the experience exhilarating and memorable.
  • You can make a sustainable difference by using a zero emissions chauffeur service, reducing your overall carbon footprint.
  • The distinctive service of our professionally trained and attentive chauffeurs will ensure you arrive safely at your destination in comfort and with a smile (or maybe even with a ‘Tesla grin’).

What are your operating hours?

We operate 24 hours a day, seven days a week. We typically respond to emails and phone calls between the hours of 5.00 am and 9.00 pm.

What areas does your service cover?

We operate in and around greater Sydney and Melbourne.

What complimentary services and entertainment do you provide?

During your journey we’ll provide:

  • In-vehicle Wi-Fi, ideal for working on the move
  • Glass-bottled water and mints
  • Chargers for most phones, smart devices and laptops
  • The ability to curate your journey’s soundtrack via Bluetooth or Spotify.

Will the chauffeur take music requests?

Absolutely! Feel free to ask your chauffeur to play any song from the in-vehicle Spotify.

How are Evoke zero emissions?

Green power

Being fully electric vehicles, the Model S and Model X don’t emit any pollutants into the air. Evoke’s vehicles are also charged using Tesla’s Supercharger network in Sydney and Melbourne, which is carbon offset. When we are not supercharging, we endeavour to use 100% GreenPower.

General & Bookings

How can I book?

You can book three main ways:

How far in advance should I book?

We can take bookings up to an hour before your journey. However, to avoid disappointment, we recommend you book as soon as your travel plans are in place - particularly for special events and weddings.

How do I know my booking is confirmed?

You’ll receive a booking confirmation email from us. Please make sure you check all the details of this confirmation. Contact us if anything is incorrect or if you haven't received your booking confirmation.

How do I amend my booking?

If you need to amend your booking, please contact us before your scheduled service time. This way, we can make every effort to accommodate your request with our available cars.

How do I cancel my booking?

If you need to cancel your booking, please contact us within the appropriate notice period for your service type. See the Terms of Use for more details.

Do you accommodate babies and children?

Yes, we have baby capsules, child and booster seats available, accommodating newborns to 8 year olds. If a baby or child seat is required, please let us know at the time of booking.

Do you offer a corporate rate plan or a discount if I book regularly?

Yes, please contact us for more details. We’d be happy to discuss our loyalty discounts and how you or your company can reduce its carbon footprint by supporting a sustainable, zero emissions chauffeur service.

Do you provide any special offers to Tesla vehicle owners?

Absolutely! Please enter the Tesla Owner’s Club promo code at the time of booking.

Does Evoke provide charging cables for my smart devices and laptop?

We cover the majority of phones, smart devices and laptops on the market.

Where can I find your Terms of Use?

View our full Terms of Use here.

Pricing

Are your prices per car or per person?

Our prices are per car.

What currency are your prices in?

Australian dollars ($AUD).

Are your prices quoted with Goods and Services Tax (GST) included?

Yes, all quoted prices are inclusive of GST.

Does your quoted price include airport levies?

Yes.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Electronic Funds Transfer (EFT).

Do you have a payment surcharge?

No.

When will I be charged?

You’ll be charged once your journey has been completed or after a ‘no show’. Your invoice needs to be paid within seven days. For weddings and special events, we require a 50% non-refundable deposit at the time of booking.

Will I be charged if I amend my booking?

You’ll only be charged if you’d like to extend the length of your journey or period of hire.

Will I be charged if I cancel my booking?

We understand that your plans may change and we make every effort to accommodate our customers. However, if you need to cancel your journey, we have a minimum notice for cancellation. Please see our Terms of Use for more details.

Will I be charged extra if the chauffeur has to wait?

We provide a courtesy wait time for our services:

  • 20 minutes grace period for arrivals at Sydney Airport, and Melbourne’s Tullamarine and Avalon Domestic Airports (commencing from actual arrival time, not scheduled arrival time).
  • 45 minutes grace period for arrivals at Sydney Airport, and Melbourne’s Tullamarine and Avalon International Airports (commencing from actual arrival time, not scheduled arrival time).
  • 10 minutes grace period for non-airport arrivals.

 

Wait times that exceed the above grace periods will be charged at $2.00 per minute.

If additional wait time is required, please let us know at the time of booking and we’ll do our best to accommodate your request.

What’s your public holiday and New Year’s Eve surcharge?

  • +25% applies to public holidays, excluding Christmas Day and New Year's Eve
  • +50% applies to Christmas Day and New Year's Eve.

What’s your late night and early morning surcharge?

+20% applies to pick-ups and drop-offs between 11:00 pm and 5:00 am.

Airport Transfers

What if my flight arrives early, is delayed or cancelled?

We’ll actively monitor your flight arrival time as per the flight number provided at the time of booking. This ensures your chauffeur arrives on time. You won’t be charged any additional fees for early, delayed or cancelled flights.

Where should I meet my chauffeur for an airport pick-up?

Domestic – Qantas
  • Sydney Airport: Your chauffeur will meet and greet you with an iPad name board at the bottom of the escalator near baggage carousel 5.
  • Melbourne (Tullamarine) Airport - Terminal 1: Your chauffeur will meet and greet you with an iPad name board at the signposted ‘Chauffeur Meeting Point’ between carousels 2 and 3.
Domestic – other airlines
  • Sydney Airport: Your chauffeur will meet and greet you with an iPad name board outside the exit doors of baggage carousel 5.
  • Melbourne (Tullamarine) Airport:
    Terminal 3 - Virgin Domestic: Your chauffeur will meet and greet you with an iPad name board at the bottom of the escalators near carousel 1.
    Terminal 4 - Other Domestic: Your chauffeur will meet and greet you with an iPad name board at the bottom of the escalators near carousel 1.
International
  • Sydney Airport: Your chauffeur will meet and greet you with an iPad name board at International Terminal 1 arrival hall A or B.
  • Melbourne (Tullamarine) Airport - Terminal 2: Your chauffeur will meet and greet you with an iPad name board at the signposted ‘Chauffeur Meeting Point’ near the Optus store.

What if I cannot locate my chauffeur?

Please call us immediately on 04888 EVOKE (0488 838 653).

Weddings & Special Events

Do you have a minimum hire for weddings and special events?

Yes, the minimum hire period is two hours. Have a look at our generous wedding packages.

Can you tailor a wedding package to my needs?

Of course! We understand the finer details matter and will create a bespoke wedding package tailored to your requirements. Want your car decorated to match your wedding? Perhaps a red carpet entrance? The chauffeur to wear a particular coloured suit? We’ll cater to just about any request.

How far in advance should I book a chauffeured car for my wedding?

We recommend you touch base with us as soon as you have your wedding date booked and have an idea of how long you’ll need the vehicles.

What colour are your Teslas?

All cars in our fleet are pearl white.

How many people can each car comfortably carry?

The Tesla Model X can carry up to six adult passengers.

The standard Model S can carry four adult passengers. With plush leather executive rear seats, the Model S can carry three adult passengers.

Do your cars come with wedding ribbons?

Yes, they do. Cars also come with large white umbrellas and a range of items to help your day run smoothly, such as a sewing kit and hairspray.

Have a look at our Wedding Cars page or contact us for more details.

Can we view the cars before we go ahead?

Absolutely! We can arrange a private viewing the cars prior to your wedding day. Having you feel entirely comfortable in your choice is important to us.

Tesla Model S & Model X

How many passengers can each model carry?

The standard Model S can comfortably fit four adult passengers. The Model S with executive rear seats can comfortably fit three passengers.

Our Model X can fit up to six adult passengers.

What colour are your cars?

All cars in our fleet are pearl white.

How much luggage space do your cars have?

The Model S has 150 litres of cargo capacity under the bonnet and 744 litres of boot space. At a combined total of 894 litres, the cargo space exceeds most large sedans and SUVs.

The Model X is designed to provide plenty of space with a huge 2,180 litres of interior storage capacity. A golf bag or two strollers will fit in the ’frunk‘ (front trunk), while the boot can accommodate bikes and skis.

How safe are both Tesla models?

The Model S is one of only a handful of cars to have received the maximum 5-star safety rating from the Australasian New Car Assessment Program (ANCAP), European New Car Assessment Programme (Euro NCAP) and the U.S. National Highway Traffic Safety Administration (NHTSA).

The Model X also receives a 5-star safety rating from the NHTSA, the only SUV to do so. Additionally, it boasts the lowest probability of rollover and overall passenger injury of any SUV on the market.

Are your cars insured?

Of course! All our cars are comprehensively insured.

Will the cars have umbrellas available?

Yes, all cars come equipped with two large umbrellas.

Can I drink alcohol in your vehicles?

No alcohol may be consumed in our vehicles.

Is smoking allowed in your vehicles?

In accordance with Australian law, our vehicles are strictly non-smoking.

Can I eat in your vehicles?

Food may be consumed in our vehicles provided you have the chauffeur's permission, or it has been agreed to at the time of booking.

Can I take photos of the cars?

Absolutely! Both models are remarkably photogenic, with the pearl white colour bringing any photo to life.

Can Evoke accommodate passengers in wheelchairs?

Yes. Our boot can easily fit a foldable wheelchair and our chauffeurs can assist you into and out of the vehicle.

Can I bring my pet into your vehicles?

We only accept assistance animals or assistance animals in training.

Chauffeurs

Are your chauffeurs licensed?

Yes, all of our chauffeurs are appropriately licensed.

What will my chauffeur wear?

Your chauffeur will be professionally dressed. For weddings and special events, they’re able to wear specific attire to accommodate any reasonable request.

Will the chauffeur carry my luggage?

Yes. Your chauffeur will always offer to help carry your luggage.

Will the chauffeur respect my privacy and confidentiality?

Yes. All Evoke chauffeurs have signed a confidentiality agreement and what is said in the car, stays in the car.

Do I need to tip the chauffeur?

No. Tips may be given at your own discretion.