All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively known as “Content”), including but not limited to the design, structure, selection, coordination, expression, ‘look and feel’ and arrangement of such Content, contained on the Website is owned, controlled or licensed by or to Evoke, and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Evoke does not, nor does any other party who provides Content to this Website make any warranty as to the accuracy, completeness or currency of the Content. As a user of this Website, you are required to make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, Evoke and its employees, officers, agents and independent contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission.
Evoke and each party providing Content to the Website are limited in its liability to the extent permitted by law, to the resupply of the Content. Evoke does not accept responsibility for any liability in respect of access to other content through the use of this Website.
While utilising our Website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Evoke reserves its right to bar individuals thought to be conducting such activity.
You may not attempt to gain unauthorised access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any other services offered on or through the Website by hacking or any other illegitimate means.
You may not scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website.
You may not trace or seek to trace any information of any user or customer of Evoke, including any Evoke account not owned by you to its source. You may not exploit the Website or any service or information made available or offered by or through the Website in any way where the purpose is to reveal any information, including but not limited to personal identification or information, as provided for by the Website.
You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the Website or Evoke’s systems or networks, or any systems or networks connected to the Website.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Evoke on or through the Website or any service offered on or through the Website. You may not pretend that you are or that you represent, someone else, or impersonate any other individual or entity.
Evoke does not guarantee that your use of this Website will be confidential. Evoke is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this Website.
This Website may contain links to other independent third-party websites (“Linked Websites”). These Linked Websites are provided solely as a convenience to our visitors. Such Linked Websites are not under Evoke’s control, and Evoke is not responsible for and does not endorse the content of such Linked Websites, including any information or materials contained on such Linked Websites. You will need to make your own independent judgment regarding your interaction with these Linked Websites.
Evoke is not liable for any loss of confidentiality or for any damages arising from your failure to comply with security measures.
Your booking will not be confirmed until you receive a booking confirmation email. Please ensure you check all the details of this confirmation and contact us if anything is incorrect or if you haven’t received your booking confirmation. Evoke will not be held liable for any loss incurred due to incorrect information being provided at the time of booking or insufficient travel time being allocated by the customer that may result in, but is not limited to the reorganisation of travel.
A 20-minute grace period will be provided for arrivals at Sydney Domestic Airport and a 45-minute grace period will be provided for arrivals at Sydney International Airport. The grace period will commence from the actual flight arrival time, not the scheduled arrival time.
A 10-minute grace period will be provided.
Wait times that exceed the grace period will be charged in fifteen (15) minute blocks at $30.00 per fifteen (15) minutes.
If additional wait time is required, please let us know at the time of booking and we will endeavor to accommodate your request.
Evoke will actively monitor your flight arrival time, as per the flight number that has been provided at the time of booking to ensure that your chauffeur arrives on time.
Domestic – Qantas
Your chauffeur will meet and greet you with an iPad name board at the base of the escalator near baggage carousel 5.
Domestic – other airlines
Your chauffeur will meet and greet you with an iPad name board outside the exit doors of baggage carousel 5.
Your chauffeur will meet and greet you with an iPad name board at International Terminal 1 arrival hall A or B.
To view an interactive map of Sydney Airport, please click here.
Prices quoted at the time of booking are in Australian dollars ($AUD) and are inclusive of GST. You acknowledge that the quoted price does not include additional fees, including, but not limited to parking.
We accept Visa, MasterCard, American Express and Electronic Funds Transfer (EFT). Payment is required once your journey has been completed or after a “no show” (except for weddings and special events).
For individuals or companies that use our services regularly and spend more than $2,000 per month, we provide a discounted rate and 14 days to settle payment upon receipt of the invoice. For more information, please contact us.
We understand that your plans may change and we will make every effort to accommodate our customers, particularly if the cancellation is due to reasons beyond your control.
In the event that you need to cancel your journey, we reserve the right to charge the following as a percentage of your journey fare.
|Notice of cancellation from requested pickup time||Charge (percentage of journey fare)|
|> 24 hours||0% (full refund)|
|Within 2 hours, or no show||100%|
|Notice of cancellation from requested pickup time||Charge (percentage of hire amount or non-refundable deposit)|
|Within 7 days of the booked date||100%|
For all bookings on a public holiday, we will require 7 days notice of cancellation if you would like to obtain a full refund, otherwise you will be charged in full.
If you need to cancel your booking, please contact us within the appropriate notice period for your service type to avoid a cancellation fee.
If you need to amend your booking, please contact us at least 12 hours before the scheduled service time and we will make every effort to accommodate your request, subject to vehicle availability. You will only be charged an additional fee if you would like to extend the length of your journey or period of hire. Amendments may be denied if it risks delaying another customer’s service that has been pre-booked.
No shows will be charged 100% of the booking, plus any additional costs incurred, which may include, but is not limited to wait time and parking fees. If a customer is unable to locate the chauffeur for any reason, the customer should call us on 04888 EVOKE (0488 838 653) immediately.
+20% applies to pickups and drop offs between 11:00pm and 5:00am, which is considered late night and early morning.
We do not charge gratuities to customers, however tips may be given to the chauffeur at the customer’s discretion.
Food may be consumed in our vehicles, provided you have the chauffeur’s permission, or it has been agreed to at the time of booking.
No alcohol may be consumed in our vehicles and we will not be held liable for anyone that consumes alcohol in our vehicles or any consequences that may ensue.
We have baby capsules, child and booster seats available, accommodating newborns to 8 year olds. If a baby or child seat is required, please advise at the time of booking.
Evoke assumes no responsibility for personal property or any other item that is lost, damaged or misplaced in our vehicles. If an item is found after a journey, Evoke will contact the customer and return the item at no extra charge, provided delivery is within Sydney. The driver of our vehicles does have an obligation to deliver lost property within 24 hours of receiving or finding the lost property. In other cases, property may be handed to a police officer at a police station.
In the event that a customer or members of their party damages, soils or vomits on the interior or exterior of an Evoke vehicle, the customer will be required to pay all costs required to restore the vehicle to its pre-hire condition. These costs include, but are not limited to, cleaning, repair, detailing and loss of income if our vehicle has been put out of service.
In the event that a customer or members of their party are behaving in a manner that is anti-social or poses a threat to their own safety, the safety of other passengers or that of the chauffeur, their service will be terminated immediately without a refund and a police report will be submitted if necessary.
In the interest of public safety and accordance with Australian law, the following are not permitted in our vehicles at any times:
Failure to comply will result in an immediate termination of services without a refund.
We only accept assistance animals or assistance animals in training.
In accordance with Australian law, passengers must wear seatbelts when the vehicle is in motion. If the customer or members of the customer’s party fail to correctly wear a seatbelt, the customer who booked the service will be held liable.
We are not liable for any loss or delay for circumstances outside of our control, including but not limited to:
In the event we are unable to fulfil your booking due to unforeseen circumstances, we will make every effort to find a substitute vehicle.
Evoke operates with an ‘on-time or money back’ guarantee. If you make a booking and your chauffeur arrives after the designated time, you will not be charged for your trip.
If you have an account with us, you are solely responsible for the cancellation of your account. You can cancel your account at any time via email to firstname.lastname@example.org.
Failure to pay your account will result in your account being terminated. We are not responsible for any loss you suffer as a result of such termination.
Evoke in its sole discretion may terminate your account and refuse any and all current or future use of the service, for any reason, at any such time. Such termination can result in the deactivation or deletion of your account. Evoke reserves the right to refuse service to anyone for any reason at any time.
For any claims relating to our services that cannot be excluded or restricted under consumer protection laws:
Evoke reserves the right to do the following, at any time, without notice:
You must indemnify and hold harmless Evoke or its employee’s, independent contractors and agents and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from:
The Website (excluding any linked third party Websites) is controlled by Evoke. By accessing this Website, you accept that any disputes about this Website or the Content are to be determined by the Courts having jurisdiction in New South Wales.
Although this Website can be accessed throughout Australia and overseas, Evoke does not represent that the Content of this Website complies with the laws (including the intellectual property laws) of countries outside Australia. If you access this Website from outside Australia, you do this at your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.
Evoke aims to provide an exceptional level of service to our customers at all times. If you feel you have cause for complaint or any suggestions for improvement, please email us at email@example.com or call us on 04888 EVOKE (0488 838 653) and we will endeavour to respond to you within two (2) business days.