How Do Chauffeurs Handle Delayed Flights, Meetings or Events?

Executive travel does not always run on schedule. Flights are delayed, meetings can run overtime, and events often shift unexpectedly. A professional chauffeur service must offer more than punctuality. It should provide flexibility, clear communication, and responsive support when plans change.

At Evoke, our chauffeurs and customer service team work together to manage delays calmly and professionally, helping clients maintain control of their schedules across Australia.

Real-Time Monitoring of Flight Delays

We use trusted flight tracking tools to monitor both domestic and international arrivals. This allows us to adjust chauffeur arrival times to align with updated landing information. There is no need to notify us if your flight is delayed. Your chauffeur will already be informed and prepared.

If meetings run overtime or event schedules change, clients or their assistants can contact our customer service team to adjust the booking. We will update the trip where vehicle availability allows.

Complimentary Wait Time and Extra Flexibility

Evoke includes complimentary wait time on all bookings to help manage common delays:

• Domestic flights: 30 minutes wait time after landing.
• International flights: 60 minutes wait time after landing.
• Point-to-point bookings: 10 minutes grace period.

If delays extend beyond the included wait time, we assess availability and offer additional flexibility where possible.

Chauffeur Process During Delays

When delays occur, our chauffeurs follow a clear and consistent process:

1. They wait at the designated pick-up location or in a nearby holding area.
2. They remain in contact with our customer service team.
3. Once the included wait time has passed, we check in with the client or their Executive Assistant or Personal Assistant to confirm next steps

If additional time is required, early communication helps us support the request more effectively, subject to availability.

A Fleet That Supports Changing Schedules

Evoke’s fleet is designed to accommodate executives, teams, and groups whose schedules may change throughout the day. Options include:

• Sedans such as the BMW i5 and BMW i7 for solo travellers or executive pairs.
• SUVs including the Audi Q7 and BMW X7 for longer trips or small groups.
• Vans like the Mercedes EQV for families or corporate teams.
• Mini-buses such as the Mercedes Sprinter for events and larger group movements.

Electric vehicle options include the BMW i5, BMW i7, and Mercedes EQV. All vehicles are professionally maintained to ensure a smooth and reliable experience.

Supporting Sustainable and Responsible Travel

Sustainability remains an important consideration for many businesses. Evoke offers electric vehicle options and uses carbon offset fast chargers where available. Any remaining emissions are offset through our partnership with Greenfleet, supporting Australian reforestation and environmental projects.

This approach allows clients to align their travel with ESG objectives while maintaining the professionalism and reliability expected from a premium chauffeur service.

Chauffeur Services Available Across Australia

Evoke operates across capital cities and key regional areas nationwide, including:

• New South Wales: Sydney, Newcastle, Wollongong, Blue Mountains and regional centres.
• Victoria: Melbourne, Geelong, Yarra Valley, Mornington Peninsula.
• Queensland: Brisbane, Gold Coast, Sunshine Coast and Far North Queensland.
• South Australia: Adelaide and surrounding areas.
• Western Australia: Perth, Fremantle, Margaret River.
• Australian Capital Territory: Canberra and surrounds.
• Tasmania: Hobart, Launceston and regional destinations.

Whether you are coordinating airport transfers, multi-day itineraries, or event transport, Evoke provides consistent service across Australia.

Frequently Asked Questions

What happens if my flight is delayed?

We monitor flights using real-time tracking tools and adjust chauffeur arrival times automatically. Complimentary wait time is included, with 30 minutes for domestic flights and 60 minutes for international arrivals.

What if my meeting runs overtime?

Contact our customer service team to adjust your booking. Extensions are subject to vehicle availability.

Do you offer electric vehicles?

Yes. Electric options include the BMW i5, BMW i7, and Mercedes EQV.

Can you support group travel?

Yes. We offer SUVs, vans, and mini-buses including the Mercedes Sprinter for corporate teams, events, and group transfers.

How can I book or request a quote?

Bookings and quotes can be arranged online, by phone, SMS, WhatsApp, or email.